How much can be accomplished in a day? A little, or a lot. Depends on who you ask. And how they went ahead trying to accomplish it. If you ask Canadian band Sons of Maxwell, they probably have a good answer for you:

As someone who once sat through an entire 17 hour flight (not United) with my butt cheeks clenched because I was afraid for my guitar (inexpensive by most counts, but not my own) which was in the overhead compartment right above me, I empathize sincerely with Dave Carroll, who saw his $3500 guitar thrown about and broken by the troglodytes in United’s baggage handling (Read the whole story in his own words. Please do). Thankfully, my guitar made it through the trip in one piece.

So, in just the one day after this video was posted on YouTube, it has received thousands of views and comments, and apparently finally got the notice of United, who now want to settle the matter with Dave Carroll (using some pretty punny language, I might add).

As an enthusiast of underdog moments in cinema, literature and real-life (which I am sure many of us are), it gives me great joy and vicarious pleasure in watching a wronged person take on a big corporation single-handedly and come out on top. “Customer Service” is rarely ever that anymore, and congratulations to Dave on beating the system and the corporation the only way its possible anymore: by leaving them with egg on their face. In public. And to the band’s great credit, they did it with wit and creativity rather than plain old rigteous indignation.

So, how much can be accomplished in a day? Well, you could take on a corporate behemoth with next to zero regard for its customers, and you just might come out on top. Sometimes, I think there is some justice in this world.

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